Refund & Returns Policy

Your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help!

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you’re not, we accept returns under the following conditions:

• Items must be returned within 14 days from the date of receipt.
• The product must be in its original, unworn, unwashed, and unused condition with all tags attached.
• Personalized or custom items cannot be returned unless they are defective or damaged.
• Products must be returned in their original packaging (if applicable).

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at support@jerseysnap.ok.com to request a Return Merchandise Authorization (RMA) number.
2. Provide your order number, the product(s) you wish to return, and the reason for the return.
3. Once we approve your return request, we will provide you with a return shipping label (if applicable). Please follow the instructions and return the item(s) to the designated return address.
4. Upon receipt of the returned item(s), we will process your return and issue a refund or exchange.

Please note that you will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.

3. Refund Process

Once your return is processed, we will issue a refund based on the original payment method:

• Refunds for credit card payments will be credited to the original credit card used for the purchase.
• Refunds for PayPal transactions will be credited back to your PayPal account.
• Refunds for store credit can be issued if you prefer a JerseySnap gift card or store credit.

Refunds will be processed within 7-10 business days after we receive the returned item. Please note that it may take additional time for the refund to appear on your payment account, depending on your bank or payment provider’s policies.

If you do not receive a refund within the stated period, please contact our customer service team to investigate the issue.

4. Exchanges

If you’d like to exchange an item for a different size or color, please follow the same process as a return, and indicate that you’d like to make an exchange in your return request. Once we receive the returned item, we will send you the replacement item as soon as possible.

Note that exchanges are subject to product availability. If the item is out of stock, we will notify you and offer a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a full refund or exchange for the damaged or defective item at no cost to you.

To expedite the process, please include a clear photograph of the damage or defect along with your order number when you contact us.

6. Non-Refundable Items

The following items are not eligible for return or refund unless they are damaged or defective:

• Gift cards
• Personalized or custom items (unless defective)
• Sale or discounted items (unless specified)

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at support@jerseysnap.ok.com. Orders can be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, we are unable to cancel it, but you may initiate a return once you receive the item according to the guidelines mentioned above.

8. International Returns

For international orders, the same return and refund policies apply. However, international customers are responsible for return shipping fees, and we recommend using a trackable shipping service or purchasing shipping insurance for returns.

Customs duties or taxes are non-refundable, and these charges are the responsibility of the customer. Please check with your local customs office for more information on any potential duties or taxes.

If you have any questions regarding our Refund & Returns Policy, please contact us at support@jerseysnap.ok.com.